“I’m a ridiculous optimist. It doesn’t matter how dire the situation looks, I believe with the right level of passion, determination, and teamwork, you can solve almost any problem.”
— Bert Lamar
What motivates you? Customer service and satisfaction motivate me. It sounds corny, but knowing a customer is satisfied with our products and services excites me. Especially witnessing those transformational “aha moments” when a customer moves from using a product to adopting [and enjoying] it.
What’s your work superpower? Seeing the possibilities, rather than getting stuck on the obstacles. I’m a ridiculous optimist in a lot of ways — it doesn’t matter how dire the situation looks. I believe as a team, with the right level of proactivity and enthusiasm, you can roll up your sleeves and solve almost any problem.
What’s your non-work superpower? My “work superpower” is also my “non-work superpower.” I’ve trained myself to see the silver lining in every situation, and this mindset serves me in all aspects of my life. I always focus on what I can control, and let the rest work itself out. This allows me to lead a peaceful, happy life without getting caught up in unnecessary stress and worry.
How do you spend your free time? I’m an avid reader and I enjoy watching TV and old films. I particularly enjoy science fiction and classic literature. Every few years I reread Moby Dick because it’s just so incredible. I get lost in the prose and feel like I’m watching a film the entire time I’m reading it — it speaks to me so much.
Currently, I’m reading the Murderbot Diaries and I highly recommend it!
Where do you like to travel? My brother lives in Paris and visiting him is always extremely special for me. Unfortunately, due to COVID I haven’t seen him in three years, but I hope to visit again soon. I also enjoy traveling to Maryland and Virginia to visit with family.
“Basically, Bert is like a work dad — literally if my dad came into the workplace and moved all the obstacles for me and cheered me on from the sidelines, that's what Bert does every day.”
— One of Bert’s reports, or should we say, work children
“I have a mission for this team. We need a customer-facing documentation hub. Let’s find the tools and make it happen.”
— Angelo Stracquatanio
The Apprentice Navigator buckets product overviews, FAQs, support, and additional resources in one place. It’s a concept originally conceived by Apprentice co-founder and CEO, Angelo Stracquatanio to offer users 360-degree support, 24/7.
We set the Navigator up in record time — our goal was to get it together to document all the functionality that was part of our first validated release. Naturally, we relied on the collective brainpower of our internal teams and everyone worked together tirelessly to pull it off.
Step one was to find the tool — including the vendor and application that would enable us to fulfill the objective set forth by Angelo. Our VP of Customer Success, Russell, discovered Document 360, which became our “tool.” Equipped with the right tool, we got to work. With the clock ticking in the background reminding us of our looming deadline, we all learned the tool in days. At the same time, we documented everything we were learning on the fly.
Incredibly, three of the people working on the project started in the middle of December — literally, at the start of this initiative. As you can imagine, their onboarding experience was very unique because they weren’t just learning about the company culture and product offerings, they were also knee-deep figuring out how to use one product to build another one.
But if anyone could do it, it’s my team! They tackled the Navigator with flying colors, and I couldn’t be happier with how it turned out.
“I couldn’t be prouder of the team I’ve assembled over the last year and a half. It’s truly a team of superstars. But also, we’ve become a family.”
— Bert Lamar
It’s kind of hard to put words to the sheer amount of brilliance and kindness Bert’s got. So we asked his team to do it for us.
Read on for tributes from Bert’s L&D team on what an incredible mentor and leader he is!
Want to find out more about Bert’s approach to Learning & Development?
Check out his latest video for Skilljar, in which he talks through the power of customer training resources. Relevant, resonant trainings are a win-win for all: fewer support tickets for CS, and happier, motivated customers who know how to get the most out of their tools.
Want to work with brilliant inventors like Bert and his incredible L&D team? Check out our open positions today! Explore careers at Apprentice.